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Fully dedicated and manned,24 X 7 customer service center.
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Equipped with latest hardware and customized software to meet specified requirements.
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Complaints are attended courteously by trained staff.
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Complaints are transmitted to concerned field staff immediately using CUG network for speedy rectification. Since complaints are communicated to field staff while working in field, they do not have to return to the sub-station after rectifying one complaint. They can immediately move to the complaint area.
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Automated tracking system to know in how many rings each call is picked. This enables to check and to ensure that all complaint calls are picked within 3 rings.
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Feature to enable supervisor to barge in during a call to monitor quality of incoming & outgoing calls.
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Software enabled time stamping for all calls to minimize human intervention.
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Time bound escalation system to escalate pending complaints higher in the hierarchy.
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Strong search engine features to locate the customer in the available database.
This in turn saves call-handling time, as agents do not have to feed in all details while logging a complaint.
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CallerLine Identification feature to locate records in database on the basis of CLI.
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Multiple telephone line feature with single helpdesk no.
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Sequential call landing feature for even distribution of calls to available agents.
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200 mobile handsets and CUG network (Hutch) has been provided to JVVNL staff to maintain effective communication channel & timely escalation of complaints.
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In-house built software facilities customizing it as per client’s requirement.
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Automated, software based report generation ensuring ‘no human intervention’ or manipulation.
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Trained staff with both technical and soft skills to cater to customers. They comprise of graduates, postgraduates & MBAs. Staffs are trained to handle call pressure during peak season.
