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Interactive Voice Response (IVR)
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Automatic Call Distribution (ACD)
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Access by Telephone/FAX/Internet
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Call Recording/Barging/Monitoring/Coaching
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3rd party Switch Integration
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Voice Recording
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Inbound Fax/Email
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Inbound Service level alerts
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Internal & External Call Transfers
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Overflow agent group queuing
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Estimated wait time in queue
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CTI Screeen Pops
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Call Wrap Up Information
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Call Information History
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Skills-based routing
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Automatic operation via day and time project mapping
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Comprehensive inbound reporting
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Internal Messaging
