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Case Study of JVVNL Call Centre
Benefits of Outsourcing
(Inbound Call Center Services)
Call Centre sends a coordinated system of responses that effectively enhances communication to customer interactions so that it creates value for the customer and organization.
Customer expectations for any service provider are increasing and so is thie need for truthful information level.
Outsourcing of call centre saves the organization from setting up complete call centre infrastructure cost, work space cost, hardware and software cost, maintenance & running cost.
Manpower hiring and all payment, benefits & pension issues can be avoided.
It is also the only cost effective method of meeting increasing customer expectatios.
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