Case Study of JVVNL Call Centre

Benefits of Outsourcing

(Inbound Call Center Services)
  • Call Centre sends a coordinated system of responses that effectively enhances communication to customer interactions so that it creates value for the customer and organization.

  • Customer expectations for any service provider are increasing and so is thie need for truthful information level.

  • Outsourcing of call centre saves the organization from setting up complete call centre infrastructure cost, work space cost, hardware and software cost, maintenance & running cost.

  • Manpower hiring and all payment, benefits & pension issues can be avoided.

  • It is also the only cost effective method of meeting increasing customer expectatios.
 
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